About VEMSA
VEMSA, Virtual Emergency Medicine Services Australia, provides Australia-wide virtual emergency care for urgent, non-life-threatening health concerns. The service is designed to help patients access emergency-trained medical support online, with appropriate escalation pathways when further care is needed.
Australia-wide virtual emergency care
VEMSA provides specialist-led virtual emergency assessment for patients who need urgent medical advice but may not require immediate attendance at a hospital emergency department.
The service can support assessment and management of urgent but non-life-threatening conditions, including minor injuries, acute illness, general medical concerns, medication-related questions, medical certificates, and requests for pathology or imaging where clinically appropriate.
Patients can learn more by visiting
Virtual Emergency Medicine Services Australia
.
Urgent virtual assessment
For non-life-threatening medical concerns requiring timely review.
Emergency-trained clinicians
Care is delivered by Australia-based, AHPRA-registered clinicians.
Care planning
Advice, referrals, scripts, certificates, tests, or follow-up may be arranged where suitable.
Escalation if required
Patients can be directed to specialist, hospital, or emergency care when clinically needed.
How this supports cardiac care
My Heart Cardiology is pleased to collaborate with VEMSA to support a smoother pathway from urgent medical presentation to specialist cardiac care where clinically appropriate.
This collaboration may assist with timely assessment, clearer communication between care providers, and appropriate referral for cardiac investigations or specialist review when required.
VEMSA remains an independent virtual emergency care provider. My Heart Cardiology does not operate a hospital emergency department.
When virtual emergency care may be suitable
VEMSA may be suitable for urgent but non-life-threatening health concerns that need timely medical attention but may not require immediate attendance at a physical emergency department.
Mild to moderate respiratory symptoms
Minor injuries and wounds
Infections and fever
Pain or discomfort
Stomach, bowel, or urinary symptoms
Mild allergic reactions
Medication questions
Medical certificates
Pathology or imaging requests
Referral or escalation advice
How VEMSA works
Start online
Use the booking button to access VEMSA’s external booking system and begin the consultation process.
Speak with a clinician
You will be assessed by an emergency-trained clinician through a secure virtual consultation.
Receive a plan
Where appropriate, VEMSA may provide advice, prescriptions, medical certificates, test requests, or follow-up.
Escalate if needed
If your condition requires further care, VEMSA may direct you to specialist, hospital, or emergency services.
!
In a life-threatening emergency, call 000
Virtual emergency care is not a replacement for Triple Zero emergency services. If you or someone near you is experiencing sudden chest pain, stroke symptoms, loss of consciousness, severe breathing difficulty, uncontrolled bleeding, major trauma, seizure, acute suicide risk, or any other life-threatening condition, call Triple Zero 000 immediately or attend your nearest hospital emergency department.
Need urgent virtual medical advice?
If your condition is urgent but not life-threatening, you can book a virtual emergency consultation through VEMSA.
Disclaimer:
VEMSA is an independent virtual emergency care provider. My Heart Cardiology does not operate a hospital emergency department. The VEMSA booking link directs patients to VEMSA’s external booking system. For life-threatening symptoms, call Triple Zero 000 immediately.
