Kindly ensure you have the following items with you when you come in for your appointment:

• Referral letter
• Medicare, Pension card, or DVA Card
• Membership card for Private Health Insurance
• A list of your current medications
• Relevant pathology reports, X-rays, or CT scans

Full payment is required on the day of your appointment for all patients. We offer credit/debit cards and EFTPOS (excluding American Express) payments. Please note that we do not accept personal cheques or cash. It's important to know that a portion of the fee can be claimed back through Medicare.

If you're receiving hospital care as a private patient, your Private Health Fund will cover the costs. We are part of the ‘No Gap’ scheme and directly bill the fund. However, depending on your coverage level, you might be required to pay an excess to the hospital upon admission. It's recommended to check with your health fund prior to admission to ensure that your coverage level is appropriate and that there are no exclusions related to cardiac care.

We are constantly looking to improve our service and encourage you to provide feedback via our suggestion box located in the Medical Practice for your confidential comments.

We also encourage you to discuss any complaints with the doctor, practice nurse or practice manager. if your complaint is unresolved please fill out a complaint form located at reception.

If your complaint is still not resolved to your satisfaction, you are able to contact the Health Complaints Commissioner on 1300 582 113.